Thank you for visiting Qustommize, the website for the manufacture of badges, magnets, stickers and other personalized products with your designs and photos.
Everything below is, why not to say it, a bit of a “toast”, and it's just for your safety and to make everything clear and in accordance with the law. But basically what we are saying is: “Hey! We are good guys, and our customers are the best, and we are all going to do things right!”
Translated with DeepL.com (free version)
Legal information
- Trade name: Qustommize
- Fiscal name: Q-art Solucoines de Diseño SL
- Address: Av. Álvaro López Núñez, 36 - 24002 León, Spain.
- Registered in the Mercantile Registry of León: Volume 1.191 General, Folio 162, Page LE-20522. Inscription 1ª
- European VAT Number: ESB24614539
General Conditions of Use
In accordance with the provisions of the Spanish legislation in the Law of Services of the Information Society (LSSI), it is hereby stated that Q-art Soluciones de Diseño, owner of the website www.qustommize.co.uk (hereinafter Qustommize) operates on the basis of the following General Conditions.
1. Object
The purpose of these Terms and Conditions is the supply by Qustommize of the personalized products offered on our website, in exchange for an economic benefit. By accessing our site and making a purchase, the customer agrees to abide by our Terms and Conditions of Use. A contract is concluded between Qustommize and the customer, which will be filed with the order confirmation by Qustommize, which undertakes to have the technical resources to identify and correct any errors in data entry.
2. Entry into force
These Terms and Conditions, together with your order confirmation, constitute the contract between Qustommize and the customer for the supply of products. The customer accepts these Terms and Conditions at the moment he/she checks the box “I agree to comply with the Privacy Policy and General Conditions”. The customer also accepts that there is no obligation to confirm receipt of the acceptance.
3. Data Privacy
Qustommize acts in accordance with the Organic Law 15/1999 of December 13, 1999, on the Protection of Personal Data.
Qustommize declares to have the means that allow electronic, permanent, direct and free access to the information referred to in Article 10-1 of Law 34/2002, of July 11, 2002, on Information Society Services.
Qustommize will be at any time ready to inform about the technical means that increase the level of security of the information and facilitate the protection against viruses, and the restriction of unsolicited emails, in accordance with the provisions of Article 12 bis of Law 34/2002.
More information HERE.
4. Buying on Qustommize
You can use the services of Qustommize any person of legal age, or minors accompanied by an adult. By accepting these Terms and Conditions you are assuming that you are of legal age, or a minor accompanied by an adult.
Shopping at Qustommize is very easy. You can use the website and place your order in an automated way (more information here).
In any case, you will have to provide us with your personal or company information to contact you, send you the automatic or personalized emails necessary to gather the necessary information for the order, and finally send it to you. In accordance with the provisions of Article 22 of Law 34/2002 of July 11, 2002, on Information Society Services, the customer shall have the right to revoke at any time the consent to receive commercial communications, which shall be exercised with the sole manifestation of the will in this regard. The data will be treated according to the provisions of our privacy policy.
The user affirms by accepting these Terms and Conditions, that he/she has the ownership or the right to exploit the designs and/or photos that he/she sends to customize his/her products, and allows Qustommize to use them to manufacture the requested products, in its facilities, or in those of others if necessary. Likewise, the user who checks the box “Consent to publication” or who participates with their images in any of the contests organized by Qustommize, gives their images for publication in Qustommize's own website, in social networks, or in other collaborating media. The use of these images will be without prejudice to the moral rights and exploitation rights recognized in the Intellectual Property Law, approved in the Royal Legislative Decree 1/1996 of April 12.
Qustommize is subject to the responsibility regulated in the Law 34/2.002, of July 11, 2002, of the Information Society Service.
The products sold by Qustommize can be for final use (gift, promotion), resale, retail or wholesale. Qustommize is not responsible for the use for which the products are intended by the customer.
The customer understands and accepts that in the purchase process there are other service providers involved (communication and transport companies basically) to whom it is essential to provide the minimum personal data to be able to deliver the order, being applicable in this case the privacy policy used by these companies.
In any case, Qustommize is responsible for the correct delivery of the order to the address provided by the customer and within the deadlines specified on our website. Eventually there may be problems that can lengthen delivery times, and although it is our intention to eliminate delays, and to notify in case an order can not be delivered on time, only a delay of more than 30 days over the deadlines provided on the website will be grounds for return or refund.
Qustommize is exempt from any responsibility for delays in transport. You must take into account that the service is not infallible, and in any case a failure in the transport will not be a reason for return or refund.
We offer several alternatives to pay your orders: bank transfer, credit card, Klarna and PayPal. The customer accepts that the accounts used are owned by him, or by third parties who have transferred their rights. The order only enters the production phase when we have received notification of payment (automatic in case of credit card, Klarna and PayPal, and only by sending proof of payment in the case of bank transfer), the delivery address and the final artwork of the order.
5. Prices
All products are taxed with the consumption taxes established according to the Spanish legislation, 21% VAT. In destinations with customs, customs duties and extra charges will be paid by the customer.
All our prices are published on the web with and without taxes. You can check the shipping costs to your location (and the amount from which they are not charged) HERE.
All published prices are valid except for typographical or programming errors. Qustommize reserves the right to cancel an order due to a pricing error, returning the full amount to the customer. For greater security in projects intended for third parties, it is recommended to request a quotation, whose validity is reliable.
6.1. Right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period shall expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the last of these goods.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement by letter sent by post to Q-art soluciones de diseño SL, Av. Álvaro López Núñez, 36 - 24002 León (Spain) or preferably by email to the address [email protected].
To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.
Consequences of withdrawal
In the event of withdrawal by you, we will refund all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the reimbursement.
We may withhold the refund until we have received the goods back, or until you have provided proof of the return of the goods, whichever condition is met first. You must return or deliver the goods directly to us without undue delay and in any event not later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. The deadline shall be deemed to have been met if you return the goods before the end of this period.
You shall bear the direct cost of returning the goods. You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal shall not apply to contracts relating to:
-The supply of goods made to the specifications of the consumer and user or clearly personalized.
6.2. Warranties
Orders with defects must be returned to Qustommize, Q-art soluciones de diseño SL, Av. Álvaro López Núñez, 36 - 24002 León (Spain). Once the error is verified, the customer will be offered the repetition of the order, or the refund of the amount, without the customer having to pay in any case additional shipping costs. If the claim does not take place, the order will be returned charging both the cost of return and the cost of the new shipment.
7. Rights and obligations
Any action against the Qustommize website (viruses, scripts, unauthorized modifications...), by a user or a competing company, will be prosecuted and penalized under the terms of Spanish law.
Qustommize is not responsible for the content of sites that can be reached through or from our website.
8. Jurisdiction
The law applicable to these General Conditions will be the Spanish Law. For any divergence arising between Qustommize and Customer, both parties expressly submit to the Courts and Tribunals of the city of León, renouncing their own jurisdiction if this were another.