We have a new website! Reset your password to be able to buy.
Improved interface and checkout process.
Completely revamped personalisation tool.
Celebrate with an 8% discount. Enter the code WEB2024-8
How do I upload designs for each product?
When you have added all the products you want to purchase and customize, or just feel inspired to start getting creative, simply click on the cart icon (located in the upper right corner) and then select ‘Customize’.
You will be taken to the cart area with the ‘Products & Designs’ overview, where you can upload your previously prepared designs or create them directly in our powerful online tool. Here you can add additional designs for each product, specify the desired quantity for each one, and edit, duplicate or delete designs according to your preference.
For most of our products, there are two possibilities to upload your designs:
It’s important to keep in mind that each product in Qustommize consists of a combination of a base item and its specific characteristics (size, finish, colour, etc.). For example, if you buy glossy laminated stickers and matte laminated stickers, they will be considered as two different products in your cart.
The purchase process
Having your own personalised products is very easy with Qustommize!
1-FIND WHAT YOU WANT
¡Tener tus propios productos personalizados es muy sencillo con Qustommize!
1-BUSCA LO QUE QUIERES.
2-LA PÁGINA DE PRODUCTO.
3-AÑADE AL CARRITO
4-SUBE TUS DISEÑOS
5-FINALIZA LA COMPRA
2-THE PRODUCT PAGE
¡Tener tus propios productos personalizados es muy sencillo con Qustommize!
1-BUSCA LO QUE QUIERES.
2-LA PÁGINA DE PRODUCTO.
3-AÑADE AL CARRITO
4-SUBE TUS DISEÑOS
5-FINALIZA LA COMPRA
3-ADD TO CART
¡Tener tus propios productos personalizados es muy sencillo con Qustommize!
1-BUSCA LO QUE QUIERES.
2-LA PÁGINA DE PRODUCTO.
3-AÑADE AL CARRITO
4-SUBE TUS DISEÑOS
5-FINALIZA LA COMPRA
4-UPLOAD YOUR DESIGNS
¡Tener tus propios productos personalizados es muy sencillo con Qustommize!
1-BUSCA LO QUE QUIERES.
2-LA PÁGINA DE PRODUCTO.
3-AÑADE AL CARRITO
4-SUBE TUS DISEÑOS
5-FINALIZA LA COMPRA
5-FINALISE THE PURCHASE
¡Tener tus propios productos personalizados es muy sencillo con Qustommize!
1-BUSCA LO QUE QUIERES.
2-LA PÁGINA DE PRODUCTO.
3-AÑADE AL CARRITO
4-SUBE TUS DISEÑOS
5-FINALIZA LA COMPRA
Why create a user account?
Creating a user account is as easy as A-B-C. You can do it before buying or in the middle of the purchasing process.
Once you have your account set up you can manage your delivery addresses, personal information, and billing information. In order history you can review the orders made through your account, repeat them (completely or partially) or download past invoices.
Methods of payment
You can pay by credit card, Klarna, PayPal, or bank transfer. None of these methods incur any additional charges.
For express orders, we recommend using a credit card, Klarna or PayPal, as manufacturing begins immediately.
If you opt for a bank transfer, we will provide you with our bank details. Once payment is completed, please send the proof of payment to our email along with your order number. Your order will commence manufacturing as soon as we receive this notification and attachment. Please note that the days between placing an order and making the payment are not included in the delivery time.
I want to pay my order when I receive it, is that possible?
Unfortunately, this form of payment is not available at the moment.
When will I receive my order?
Production times are very important for customised products, as they are made specifically for you. Please consider these estimated times, as they are not contractual, although we strive to meet them.
On the product page, we will show you an estimated date of delivery (with standard and express delivery if available), weekends and holidays are not counted. This estimate works for Paypal and card payments. If you choose “wire transfer” your order will be postponed until the receipt of proof of payment. Keep in mind that we are not responsible if the delivery fails for such reasons as: not being able to find you, delivery company mistakes or force majeure.
Can I rely on delivery times?
The deadlines indicated on the website are estimates and not contractual, however, they are part of a commitment on our part to provide the best possible service. Except for cases of force majeure (such as issues with printing equipment, which are personally communicated), orders are dispatched to meet these timelines.
Likewise, the rate of successful deliveries of our chosen couriers is very high, although occasional issues beyond our control can occur, such as the customer being unavailable at the time of delivery or errors in the shipping address.
To avoid delays, we always recommend allowing extra days or selecting our express production option, which speeds up production by two business days.
That said, it’s important to note that we consistently meet delivery deadlines.
I need the order even faster
Whenever possible, we strive to shorten delivery times, but we cannot guarantee a delivery time shorter than the estimated date. For those who need to receive their order more quickly, we offer an express production option. This service incurs a 25% surcharge on the base price, and advances the delivery by two business days.
Available destinations and shipping cost
The shipping cost is always visible at the top right of the website. Check this page for complete and updated information.
Is it possible to place an order for a destination other than those listed on the website?
No, currently we only ship orders to the countries listed on our website, all of which are within the EU.
Can I change my delivery address?
If the order has not yet been shipped, it is possible to change the delivery address. Please contact us via email with your order number and the correct address. If the order has already been dispatched, we will not be able to make any changes.
What happens if nobody picks up the order at delivery address?
If it was sent via courier, they will try to deliver it again up to two more times. If they still can not deliver the parcel, it will be deposited in a “Parcel depot." A notice should be left at your address notifying you of this. If you do not pick it up after a certain period, it will be sent back to Qustommize and you will have to pay for a second delivery if you want us to dispatch it again.
Can I track my order?
When we ship your order, you will receive an email with the courier company information, tracking number and estimated delivery date. Please note that this date is an estimate based on normal transit and may vary. If there are any changes, you will receive a notification from the courier company.
I forgot my password, how can I recover it?
From the ‘Login’ screen, click on ‘Forgot your password?’
How can I contact you?
We understand that questions may arise during the online purchasing process.
We recommend reviewing our Frequently Asked Questions as a starting point, where you will find answers to many common queries, addressing concerns similar to yours.
If you need more information, please feel free to contact us via email or, if available, through live chat (availability is subject to seasonal changes).
Our email address is [email protected]. We respond to emails on a first-come, first-served basis during our business hours Monday to Friday, 8:00 am to 6:00 pm CET +1. During the summer, we are only available in the mornings.
If you haven’t received a response within 24 hours, please resend your message. We don’t want it to get lost in cyberspace!
Is there a minimum order?
Please note that each item has a specific minimum purchase quantity, which is indicated on the product page in the quantities and prices section. Be sure to review this information before making your purchase.
What is the shipping cost?
The shipping cost is always visible on the top right-hand side of our website. If you are in a special destination, we recommend checking the production times and destinations page for specific information.